Last Updated: September 2026
Welcome to our online store. By browsing or purchasing from our website, you agree to the following terms, governed by the laws of the Republic of South Africa, including the Electronic Communications and Transactions Act (ECTA) and the Consumer Protection Act (CPA).
1. Payment & Financial Security
Third-Party Processing: All payments are processed through secure, encrypted third-party payment gateways.
Data Protection: We do not store, view, or retain your credit card or sensitive financial information.
2. Shipping & Delivery
Delivery Window: Standard delivery across South Africa takes 2–5 business days via third-party couriers.
Transfer of Risk: Risk of loss passes to you once the package is delivered to your specified address.
3. Perishable Goods & Returns Policy
No Returns: Due to strict health and food safety regulations, freeze-dried fruit products are perishable and cannot be returned once delivered.
4. Damaged Packages & Claims
Immediate Inspection: You must inspect your delivery upon arrival.
24-Hour Window: Damaged shipments must be reported via email within 24 hours of delivery.
Evidence Required: Emails must include clear photo evidence of both the external packaging and the damaged product.
Forfeiture: Claims submitted after 24 hours or without photo proof will be rejected.
5. Limitation of Liability
Product Use: Products are sold as-is. We are not liable for allergic reactions or adverse effects caused by improper post-delivery handling, storage, or consumption.
Website Availability: We are not liable for temporary website downtime or third-party payment processing interruptions.
Privacy Notice (POPIA Compliance)
We respect your privacy and manage your personal data in strict accordance with the Protection of Personal Information Act (POPIA).
Information Collected: We only collect necessary fulfillment details: your name, delivery address, phone number, and email address.
Purpose: Your contact and shipping details are used solely to fulfill orders and arrange third-party courier delivery.
Data Retention: We do not store permanent archives of your personal data beyond what is legally required for South African tax and accounting compliance.